WesalVoC is an omni-channel survey platform that seamlessly captures customer feedback across voice, web, email, and social media. Integrated with Genesys Cloud , it delivers real-time insights through customizable dashboards and flexible reporting, empowering you to enhance customer satisfaction and optimize operations.
Why WesalVoC Stands Out
360-Degree Feedback
Gather customer insights from every touchpoint to understand the full customer journey.
Agentless Survey Collection
Integrate with outbound dialers to collect feedback without agent involvement, improving operational efficiency.
Seamless Integration with Genesys Cloud
Fully integrated with Genesys Cloud for streamlined workflows and data consistency.
Key Features
01
Omni-Channel Feedback
Capture insights across voice, web, email, and social media, giving you a complete view of customer sentiment.
02
Build Once, Deploy Everywhere
Create surveys once and deploy them seamlessly across all channels to ensure consistent feedback collection.
03
Customizable Dashboards
Tailor your dashboards to meet the unique needs of your business and easily track key metrics.
04
Advanced Reporting & Filters
Filter results by date, agent, or specific questions for deeper insights. Export reports in Excel or PDF formats.